This Privacy Policy describes how The Tower Energy & Nutrition ("The Tower," "we," "us," or "our") collects, uses, and shares information about you when you visit our website at thetowernutrition.com, place an order, sign up for our Wellness VIP program, or otherwise interact with us (collectively, the "Services").
By using the Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use the Services.
1. Information We Collect
Information you provide to us
When you place an order or otherwise interact with us, you may give us:
- Contact information — name, email address, phone number, and shipping address.
- Order information — products selected, sizes, flavors, quantities, pickup or shipping preferences.
- Communications — any messages, requests, or feedback you send us via SMS, email, or other channels.
Information collected automatically
When you visit our website, we may automatically collect limited technical information such as your IP address, browser type, device type, the pages you visit, and the date and time of your visit. We may use cookies or similar technologies for basic site functionality and analytics.
Information from partially completed forms
If you begin filling out an order form on our website and provide your name, phone number, and email address, that contact information may be saved even if you do not complete and submit the form. We use this information solely to follow up with you (via SMS or email) about completing your order. You may opt out of these follow-up messages at any time using the SMS / email opt-out instructions described below.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders.
- Communicate with you about your order status, including pickup and shipping notifications.
- Send you transactional and, with your consent, marketing messages via SMS or email.
- Provide customer support and respond to your questions.
- Improve our products, services, and website.
- Comply with legal obligations and protect our rights.
3. SMS / Text Message Communications
Message frequency
Message frequency varies based on your activity and preferences. You may receive transactional messages related to each order you place, plus occasional promotional messages.
Cost
Message and data rates may apply depending on your mobile carrier and plan. The Tower does not charge you for sending or receiving SMS messages, but your carrier may.
Opt-out and help
You can opt out of receiving SMS messages from us at any time by replying STOP to any message we send. After you reply STOP, you will receive a confirmation message and will not receive any further SMS messages unless you opt in again. For help, reply HELP to any message, or contact us using the information at the bottom of this policy.
No sharing of mobile information for marketing
We do not sell, share, rent, or transfer your mobile phone number, SMS opt-in data, or the content of your SMS communications with us to any third party for the purpose of marketing or promotional communications. Mobile information may only be shared with our trusted service providers (such as our SMS messaging platform provider) strictly for the purpose of delivering the messages you have consented to receive, and only to the extent necessary to provide that service.
4. How We Share Your Information
We may share your information with:
- Service providers — vendors who help us operate the Services, such as our customer relationship management platform, our SMS messaging provider, our email provider, and our shipping/fulfillment partners. These providers are contractually obligated to protect your information and may only use it to provide services to us.
- Herbalife Nutrition — if you sign up for a Wellness VIP membership through us, the necessary registration details are provided to Herbalife Nutrition for the purpose of creating and maintaining your VIP account, subject to Herbalife's privacy policy.
- Legal authorities — when required by law, subpoena, court order, or to protect our legal rights.
We do not sell your personal information to third parties.
5. Data Security
We use commercially reasonable technical and organizational measures to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your personal information.
- Opt out of marketing communications at any time.
- Withdraw consent (where processing is based on consent).
To exercise any of these rights, contact us using the information at the bottom of this policy.
7. Children's Privacy
The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective" date at the top of this page. Material changes will be communicated through our website or by other reasonable means.
9. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
The Tower Energy & Nutrition
Norman, Oklahoma
Email: hello@thetowernutrition.com
Instagram: @thetowernutrition